Penrith

269 High Street
Penrith NSW 2750

Central Coast

4a/900 Pacific Hwy
Lisarow NSW 2250

Narellan

1/1 Exchange Pde
Narellan NSW 2567

Please Note: Stock levels are not indicitive for in store pick up. Please call (02) 4762 4123 for your local store to confirm stock availability

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Terms & Conditions

Terms and Conditions

By using this website and placing orders with The Golf Factory, you agree to be bound by the following terms and conditions. Please read them carefully before completing your purchase. These terms apply to all products, services, and transactions made through our website.

  1. Promo Codes, Coupon Codes, and Discounts
  • Promo Code Limitations: Only one promotional code can be applied per transaction at checkout. This includes all types of codes, such as promo codes, Clubhouse Rewards codes, and coupon codes. Promo codes cannot be stacked with other discounts or offers.
  1. Order Acceptance Policy
  • Order Confirmation: The receipt of an order confirmation via email does not signify acceptance of your order. The Golf Factory reserves the right to accept or decline any order at our discretion. We may also reduce the quantity of items in your order or cancel it for any reason, including if the order does not meet our fraud prevention measures.
  • Fraudulent Orders: Orders flagged by our fraud prevention system will be rejected, and any payment made will be refunded in full.
  1. Order Cut-off Times
  • Same-Day Shipping: Orders placed before 3:00 PM AEDST (Monday through Friday) will generally be shipped the same day, provided the product is in stock.
  • Tracking Information: Once your order has been shipped, you will receive an email with tracking details so you can monitor the delivery status.
  1. Multiple Product Orders
  • Split Shipments: If you order multiple items, we will attempt to ship all products together. However, in some cases, products may need to be shipped from different warehouses, resulting in multiple shipments. You will be notified by email if your order is split.
  • Out-of-Stock Products: If an item is out of stock, we will inform you via email. You may be given the option to amend your order or wait for stock replenishment. We may, at our discretion, offer a replacement item of equal or higher value, or you may cancel your order before shipping.
  1. Returns for Orders with Promotional Discounts
  • Exchanges: If you need to exchange an item (e.g., for a different size), any promotional discounts you used will continue to apply, provided the new item is eligible under the same promotional terms.
  • Refunds: If you request a refund instead of an exchange, the promotional offer will not be extended to your new order. Additionally, any free promotional items received with your original order must be returned along with the product for the refund to be processed.
  1. Out-of-Stock Products
  • Backorders: In the event a product is out of stock, we will notify you and provide an estimated restock time. Products will ship as soon as they become available.
  • Delayed Shipments: While most orders are shipped within the same day or next business day, certain out-of-stock items may delay the shipment. If this happens, we will keep you updated on the status of your order.
  1. Typographical Errors
  • Pricing Errors: In the event of a pricing error on our website (due to typographical errors or supplier pricing discrepancies), The Golf Factory reserves the right to cancel or refuse orders placed for items listed at incorrect prices. If your order is affected, we will immediately issue a refund for the amount charged.
  1. External Links
  • Our website may contain links to third-party websites. The Golf Factory is not responsible for the content or operation of these external sites. Accessing these links is at your own risk.
  1. Copyright and Trademark Notice
  • Ownership of Content: All materials on this website, including text, images, logos, graphics, and designs, are the property of The Golf Factory and are protected by copyright and trademark laws. You may only use these materials for personal use, to shop or place an order on the site.
  • No Unauthorized Use: You may not copy, reproduce, modify, distribute, or use any content from this site for commercial purposes without our express written consent. Unauthorized use of this website’s content may result in legal action, including criminal and civil penalties.
  1. Changes to Terms and Conditions
  • Amendments: The Golf Factory reserves the right to update or change these Terms and Conditions at any time. Any changes will be posted on this page. We encourage you to check this page periodically to stay informed of any updates.
  1. Governing Law
  • These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from these terms will be handled by the courts in New South Wales.
  1. Contact Information

If you have any questions or concerns about these Terms and Conditions, please reach out to us at:

By using our website and placing orders, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.