Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you’re not happy with your item, we’re here to help. Please review our return policy below:

Returns:

1. Eligibility for Returns:
• Items may be returned within 30 days of purchase.
• The product must be in its original condition, unused, and with all original tags, packaging, and accessories.
• Clubs, golf balls, apparel, and accessories that have been used, altered, or damaged are not eligible for return.
2. Non-Returnable Items:
• Personalized or custom-ordered products.
• Gift cards.
• Clearance or sale items.
• Change of mind purchases are not eligible for a refund.
3. Refunds & Store Credit:
• Refunds: We do not offer refunds for change of mind purchases. If you wish to return an item due to a change of mind, you will receive a store credit for the full value of the product.
• Store credit can be used for future purchases at our store.
• Defective or Incorrect Items: If you received a defective or incorrect item, we will provide a full refund or replacement at no additional cost to you.
4. Return Process:
• To initiate a return, please contact our customer service team at sales@thegolffactory.com.au within 30 days of receiving your order.
• If your return is approved, we will provide you with instructions and a return shipping label (if applicable).
5. Exchanges:
• If you wish to exchange an item for a different size, color, or model, please return the original item and place a new order for the replacement.

Defective or Incorrect Items:

If you receive a defective or incorrect item, please notify us within 7 days of receipt, and we will arrange for free return shipping and send you a replacement or process a full refund.

Shipping Costs:

• Return shipping costs are the responsibility of the customer, except in the case of a warranty claim or incorrect item.
• We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

We appreciate your understanding and are committed to ensuring that your shopping experience with us is as smooth and enjoyable as possible. If you have any questions, please don’t hesitate to reach out to our customer service team.

Thank you for choosing The Golf Factory