Penrith

269 High Street
Penrith NSW 2750

Central Coast

4a/900 Pacific Hwy
Lisarow NSW 2250

Narellan

1/1 Exchange Pde
Narellan NSW 2567

Please Note: Stock levels are not indicitive for in store pick up. Please call (02) 4762 4123 for your local store to confirm stock availability

We have you covered on EVERYTHING golf.

FAQ
We have compiled a list of out most frequently asked questions to help you find the answers you’re looking for quickly. If your question isn’t included here, please email us using the contact form located on this website.

FAQ

Can I change my online order after I have placed it?
Once you click the “confirm” button, your order begins to process and you’re unable to make any further changes. However, if you are unhappy with your purchase once it arrives, you are welcome to return it in wrapped, unused condition, keeping in mind you are responsible for any additional postage costs to return your purchase to us.
Can I return my online purchase?

If you change your mind, you are responsible for all shipping and handling charges required to return your online purchase.

Please refer to our Return Policy page for more details.

How can I pay for my online purchases?

The following credit cards can be used at The Golf Factory online:

  • Visa
  • Mastercard
  • American Express
  • Paypal
  • Apple Pay
  • Google Pay
How do I order online?

Once you have logged in, to make a purchase, simply browse for the product you are interested in. Then click “Add to Cart” You may continue adding items to your cart until you are ready to complete your order.

When you’ve completed your shopping, click on “Checkout” and we will guide you through our easy checkout process.

How much does delivery cost ?

The Golf Factory sells to customers located anywhere within Australia and ships all orders at a flat rate shipping charge.

NSW $7

Victoria & Queensland $9

All Other States $10

 

For international orders please contact sales@thegolffactory.com.au for a quote.

 

Delivery times vary based on customer location.

How secure is my credit card and personal information?

All information submitted to our website and any associated websites is secured using Secure Sockets Layer (SSL) software.

Please refer to our Privacy Policy for more details.

What do I do if my goods are lost in transit or damaged?

If goods are lost or damaged in transit, please contact us within 7 business days of receiving the parcels tracking number – using the contact form located on this website. Please include your order number so that we may investigate this.

What if I am sent a faulty item?

Our quality control team inspects all product deliveries to ensure the goods you receive meet our quality standards. However, if you do receive a faulty or damaged item, please contact us using the contact form on this website to arrange for a item replacement (postage and packaging paid by us). Please refer to our returns policy for more details.

What if I am sent the wrong item?

Our online team take every care to ensure all deliveries from us are exactly what you asked for. However, if you do receive an incorrect item/s please contact us using the contact form on this website to arrange a replacement (postage and packaging for the replacement item/s will be at our cost).

Who do I contact if I am having trouble placing an online order?

Please email us at sales@thegolffactory.com.au or call (02) 4762 4123